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References

I have worked with Michael Townsend of Qualitysma.com for a number of projects in my home, including the installation of a forced air furnace in my home ( a rarity in SMA) and  kitchen renovation  

I have rarely ( if ever) worked with a contractor who prides himself on his level of communication and responsiveness  throughout the project.  I was impressed  with Michael from my first experience   which was the rapid turnaround for a bid request.   This was  provided within days after I had been waiting for weeks for the same from a competing architect. I quickly grew to trust Michael and I have referred him to other friends all who have been pleased with his approach and attention to detail as well.

I recommend him highly for any construction, or remodel needs you may have.

David R, SMA  


Having completed a kitchen renovation just last month in a traditional MX casa in SMA and survived happily(!), I want to recommend the following contractor for the following reasons ( and more...)
- reasonable price and excellent workmanship
- sub-contractors ( tile, woodwork, cabinets, granite countertops, etc) are very talented, timely, neat, and clearly want to do the job you want done
- follow-up- Incredible! Phone, texts, emails, and always on schedule
-communications- Michael is US bred and totally bi-lingual
- picky with details- Michael pays attention, takes input from homeowner seriously ( not just saying yes to please), and triple checks on things so there is no misunderstanding.

My husband is a retired engineer and I am in real estate in the states so we both are very specific people!!

Michael does small or large renovations, structural work, and additions and build from scratch and came to me highly recommended! We were very pleased with our renovation!!

Lea C, El Atascadero


I strongly recommend Michael Townsend of Qualitysma.com  qualitycustombuilders@yahoo.com.mx

Michael handles renovations and new buildings, as well as paint jobs. He has a fantastic team and does great work for reasonable prices. 

Michael did a minor renovation (two bathrooms) and complete paint job on my house, inside and out. He was on schedule and easy to work with. He has lived in San Miguel for many years and is bilingual.

Catharine S 


Michael manages an expert crew of kind and honest men who can create or repair anything on a property.  Michael has excellent management skills, and runs his business professionally.  At my home, I counted on Michael and his men to paint, change out light fixtures, repair plumbing problems, and leaking roofs.  I was extremely pleased with the work, and appreciated getting to know his fantastic crew.  I highly recommend Qualitysma.com for any household work.

Patty M, Centro


Michael and his crew accomplished a superb project for us recently. He was recommended by a friend of ours. Michael communicated promptly and quickly by email what the job would entail and gave an accurate estimate on the price of the work. His price was very reasonable and much lower than I had thought it would be.  Michael and his assistant arrived precisely on time and completed the work promptly and efficiently. And most importantly, the work was top rate and professional quality.  We really appreciated Michael's services and will use his services again whenever we need any other household project completed. I highly recommend Michael and Qualitysma.com for any task that you need completed.

Sincerely, Dennis H, Centro


Dear Quality Custom Builders:

Thank you for the FANTASTIC job you did painting our house – inside and out. Your crew was punctual, polite and very much in the background as they worked. Couldn’t have asked for a better job. And then – the acid etched cement floor – a work of art! Thanks, Michael – we enthusiastically recommend you to everyone we know!

Best regards, Beverley & Chris W, Piedras Chinas


 I just would like to thank Mike and his team for the excellent work they did at my house. They did significant repairs and painting of my ceilings and walls due to leaks from a faulty repair of the roof by another contractor. They were very professional, on time, courteous and did excellent repairs. They cleaned everything after the work and put everything back into place. I could not be more pleased and will definitely use them again.

Jim A, Los Frailes


I recently had a number of household repair projects completed in my house in Col. San Antonio by Michael and his team at Qualitysma.com. Michael and the workers arrived at the agreed upon date and time, all were professional and polite, and the completed work was of the highest quality at the agreed upon price and time schedule. The clean-up upon completion of all projects was complete and prompt. I wouldn't hesitate to highly recommend Michael and his team at Quality Arquitectura Diseño y Construcción.

Dennis W, Col. San Antonio


I recently purchased a home in San Miguel, with the intention of making a number of major renovations. I set out to find an architect/builder who could translate my expectations into a design and a work plan. Unfortunately, this process did not go smoothly. To begin with, it was difficult to find someone who would be specific, both in terms of costs and in terms of design. When I did find someone who appeared to be professional, this appearance faded quickly. The original cost proposal was little more than a launching pad from which to constantly increase costs.

I terminated the services of the person who had a poor grasp of the meaning of a cost estimate. This caused me to have to initiate the process of finding a competent architect/builder all over again. Happily, this turned out quite well. A mutual friend introduced me to Michael Townsend, whom I selected to complete the renovations of my home. The collaboration with Michael has gone very well.

 Michael has several qualities that make working with him a pleasure. To begin with, he listens carefully when I explain the changes I want, and he asks the kinds of questions that make me confident he understands what I am seeking. He then generates a cost proposal that possesses two qualities that are not common in San Miguel: it is detailed, and it is authentic. To date, he has always operated within the bounds of the estimates that he laid out before beginning work. Michael is truly detail-oriented, and he does an admirable job of seeing that all the renovations are done to high expectations. In addition, he takes pride in his work. There have been times when he has inspected things that his workers did in the past, and then decided that some touchups are needed.  He does this without being asked, and without submitting additional bills.

I am sure that there will be times in the future when I will want to do more work on my home.  When that time comes, I will look forward to working with Michael again.

Lance S, Club de Gol Malanquin , San Miguel de Allende


Quiero agradecer a Michael Townsend y su equipo por su profesionalismo y honestidad. Sin ningún reparo recomiendo ampliamente sus servicios. Su aporte y apoyo a mi negocio han sido invaluables, cada trabajo se ha realizado con excelencia y a tiempo. No duden en contratar sus servicios.

Verónica Alvarado, Property Manager


As part of Eden Management's preferred contractors, Michael Townsend's team has proven to be dedicated and thorough in the work they offer. Several of our clients have hired Qualitysma.comservices in painting, roof sealing, construction, flooring and general maintenance with excellent results. It is a pleasure to work with Michael can speak positively for his business professionalism and integrity.

Jessica A , Eden Administration Property Manager


 My wife and I have lived in San Miguel for four years and moved into a home which needed a lot of work. We hired Qualitysma.com recently to do some concrete and stucco work, tiling in one of our bathrooms and some construction on our roof top terrace. This work was completed in a skillful manner. The workers are careful, polite, quiet and on time. Their work processes is orderly and the job site is always maintained in a clean and organized fashion.

Lani & Judy W, Parque Juárez, San Miguel de Allende


A todos los que viven en San Miguel de Allende, Celaya o Querétaro, les recomiendo ampliamente que si van a construir o requieren cualquier servicio de construcción o mantenimiento acudan a Qualitysma.com. Absolutamente confiables y profesionales.

Romina G, SMA


Since moving to San Miguel, my wife and I have used Michael Townsend and his company, Qualitysma.com, on many occasions.  The range of projects included roof repair, masonry work and the construction of a patio.  However, by far, the largest project was a very involved and technically challenging retaining wall stabilization project.  In every instance, we found Michael and his crew to be competent, efficient and extremely focused on all details, no matter how small.  Everyone in the company was polite, attentive to our concerns and always arrived when they said they would, something that is usually not the case here.  Finally, Michael’s pricing is always competitive and fair, and the quality of the team’s work is always excellent.I would highly recommend Michael and his company for any construction or maintenance related work.

Will B , SMA


The key word here is quality.

Michael and his crew are quality workers, quality people and great quality for value. I was very impressed in all the tradespeople that work for him with their punctuality, honesty, respect and pride of workmanship

Qualitysma.comprices were the best for this kind of professional job which consisted of electrical work, carpentry, iron work and a complete residential paint job.
I got 3 different bids before I chose this team.

I would highly recommend Qualitysma.com, and will definitely use them again. Please feel free to contact me if you have any further questions on my referral.

                                                                  
                                                             Lesley F, SMA


 

Dear Michael,

We want to thank you and your crew for the great work you did for us. You made it so easy from the very beginning with the best estimate I've seen in ages. We were most appreciative of the guidance you provided each step of the way on our project, ensuring we got the best overall results. And everyone was so accommodating even when I changed my mind! I will have no hesitation recommending you to anyone who wants first class work done on time, on budget, and always with a smile.

Wishing qualitysma.com continued success,

                                                          Jane B Col. Guadalupe


 

Michael is very passionate about his work, and it shows in the finished product. He is professional and personable which is a great combination while doing business. Quality pretty much sums it up!

                                                    Ximena D, SMA

 


Michael Townsend and his crew at qualitysma.com have just completed a complete wall scraping, repair and painting of both the exterior and interior of my house.  They also rewired and relocated some of the electrical work, built new bookshelves to match ones already in place and replaced a metal stair banister, all very effectively.  The house needed all this badly, so it was a real task.  The result is exactly what I had hoped for.  They took great care with the details, were responsive to changes, and the house now looks great.  I couldn't be more pleased with their work or with the professionalism with which they carried it out.

                                                                    David C, Centro